University of Phoenix MaterialConflict Management Plan1. Identify the available conflict management strategies and their strengths and weaknesses.
|Strategy |Strengths |Weaknesses |
| |Both parties describe his or her view with |When conducting a problem-solving exercises |
|Problem-Solving |management. |one or both employees may make inappropriate|
| | |facial expressions or sighs. |
| |Goals are met only when the whole team |If a team member falls behind or refuses to |
|Superordinate Goals |completes the task creating a purpose of |do his or her share of work the team may |
| |teamwork. |become divided |
| |Allows team to work conflicts out. |Resolution may require manager assistance. |
|Avoidance | | |
|Authoritative Command |Conflict resolution is formally done by |If management ???sides??? with an employee |
| |management followed by informing the team. |others may believe favoritism. |
| | | |
| |Team members each have a part of his or her|Unwillingness to alter ones view may cause a|
|Compromise |work as part of the product or solution. |stalemate completing the final task. |
| | | |
| | | |
2. Which of the available conflict management strategies is most appropriate for the current situation with David and James Provide your rationale, including what factors you considered in making your selection. Your response should be at least 100 words.
The recommended strategy is problem-solving. The scenario between David and James is missing information. Management should monitor both employees behavior and identify the conflict first. To resolve the conflict the manager needs to discuss the conflict both parties to learn and increase understanding between the two parties. While discussing a resolution to the conflict through the problem-solving strategy, David and James have awareness of the situation, giving them an insight into how they can attain their own goals without undermining each other. The preferred outcome is for both David and James to come to an agreement. However, if one or both employees do not resolve the conflict, management will make a decision based on authoritative command.
3. If the selected strategy is not successful, what is your alternate strategy Provide your rationale for this selection. Your response should be at least 100 words.
Authoritative command would make the most logic to use. Using information from meeting with coworkers of David and James, their immediate supervisors, and speaking with David and James individually and together through mediation. The organization could step in and use authoritative command strategy to make the decision for David and James. To alleviate the concern of favoritism, the organization will explain why they are opting to make the choice and how they came to the conclusion based on information given by both parties. The decision process will include both supervisors who will speak for his or her respective department and what is good for all people involved. During the final decision both David and James along with both respective supervisors will be present.
4. What potential road blocks might be encountered in resolving the conflict How would you address these Your response should be at least 100 words.The organizations first concern is the “he said she said” concept of the conflict between David and James. David is claiming James is sabotaging his work, and James is claiming David is spreading rumors. Neither David nor James can back their claims up based on the given information. Investigating the allegations could prove difficult among their peers. If a “clique” has formed within each of the respective participants departments coworkers may not provide viable information. The second concern if the two parties cannot settle their differences rationally, the organization is forced to make the decision for them. If one party does not accept the final judgment the organization could have a disgruntled employee.

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